Orange County Garage Doors Inc. (“Orange County Garage Doors,” “we,” “us,” or “our”), a licensed California garage door contractor (CSLB Contractor License #994802) serving Orange County since 2013, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of the Orange County homeowners and businesses who visit our website or contact us to request garage door installation, repair, and maintenance services.
Information We Collect
We collect personal information that you voluntarily provide to us, as well as certain information that is gathered automatically when you use our website. The categories of information we collect include the following.
Personal Information Submitted Through Contact Forms
When you complete a contact, quote, or service-request form, we collect the information you enter, which typically includes your name and any details you share about your garage door needs, property, or preferred appointment time. This information allows us to respond to your request and schedule service.
Phone Numbers
We collect the phone number you provide so we may call or text you regarding your service request, confirm appointments, provide estimates, and follow up about completed work.
Email Addresses
We collect your email address to send appointment confirmations, estimates, invoices, service updates, and, where you have opted in, marketing communications.
Service Addresses
Because garage door services are performed on-site, we collect the street address of the property where service is to be performed so our technicians can locate your property and complete the requested work.
Cookies
Our website uses cookies and similar technologies to operate the site, remember your preferences, measure performance, and support advertising. See the Cookies & Tracking Technologies section below for more detail.
Analytics Data
We collect information about how visitors interact with our website, such as the pages viewed, time spent on the site, referring website, and general usage patterns, so we can improve our content and user experience.
Device Information
We may automatically collect technical information about the device and browser you use to access our website, including IP address, browser type, operating system, and approximate (city- or region-level) location derived from your IP address.
How We Use Your Information
We use the personal information we collect for the following business purposes.
Scheduling Services
We use your contact details and service address to schedule, confirm, and dispatch technicians for garage door installation, repair, and maintenance appointments.
Estimates
We use the information you provide about your garage door and property to prepare and deliver accurate estimates and quotes.
Customer Support
We use your information to respond to inquiries, provide warranty and follow-up support, address concerns, and maintain records of the services we have provided to you.
Marketing Communications
Where permitted by law and consistent with your preferences, we may use your contact information to send promotions, seasonal maintenance reminders, and service updates. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails, replying STOP to text messages, or contacting us using the details below.
Third-Party Services
We work with trusted third-party service providers to operate our website, communicate with customers, and market our services. These providers process personal information only as needed to perform services on our behalf. The providers we use include the following.
Google Analytics
We use Google Analytics to understand how visitors use our website. This service may receive usage data, device information, and IP-based location so we can measure and improve site performance.
Google Maps
We use Google Maps to display our service area and help customers locate us. Map features may share location and device information with Google to render maps and directions.
Google Ads
We use Google Ads to advertise our services and measure ad performance. This may involve sharing online identifiers and website-activity data to deliver and attribute advertising.
Meta/Facebook Services
We use advertising and analytics tools from Meta (Facebook and Instagram) to promote our services and measure results. These tools may receive online identifiers and information about your interactions with our website and ads.
Twilio (SMS/Calls)
We use Twilio to send and receive text messages and to facilitate phone communications. Your phone number and message content are processed to deliver appointment confirmations, service updates, and support.
CRM Systems
We use customer relationship management (CRM) software to store and manage customer records, service history, and communications. Your contact details, service address, and job information are stored to help us serve you and keep accurate records.
Mobile Information and Text Messaging
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you provide your phone number through a form on this website, you may receive text messages from Orange County Garage Doors. Message and data rates may apply and message frequency will vary. You can opt out at any time by replying STOP, and you can get help by replying HELP.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining accurate business and warranty records, complying with our legal, tax, and contractor licensing obligations, resolving disputes, and enforcing our agreements. When personal information is no longer needed for these purposes, we will delete, anonymize, or securely dispose of it in accordance with applicable law.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, use, alteration, or disclosure. While we take these protections seriously, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA/CPRA”), provides you with specific rights regarding your personal information. Subject to certain exceptions, these rights include the following.
Right to Know
You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
Right to Correct
You have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Delete
You have the right to request that we delete personal information we have collected from you, subject to certain exceptions that permit us to retain information for legal, recordkeeping, warranty, or other permitted purposes.
Right to Opt-Out of Sale/Sharing
We do not sell your personal information for money. However, certain uses of advertising and analytics technologies may be considered “sharing” or a “sale” under the CCPA/CPRA. You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, contact us using the details below or adjust your cookie and advertising preferences.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you a different price, or provide you a different level or quality of service because you exercised your privacy rights.
How to Submit a Request
You may submit a request to exercise your rights by emailing us at service@24ocgaragedoors.com or calling (714) 464-2881. To protect your information, we will take reasonable steps to verify your identity before fulfilling a request, which may include confirming information we already have on file, such as your name, service address, phone number, or email address. You may also designate an authorized agent to make a request on your behalf; we may require the agent to provide proof of authorization and may ask you to verify your own identity directly with us.
Cookies & Tracking Technologies
We use cookies, pixels, and similar tracking technologies to operate our website, remember your preferences, analyze traffic, and support advertising. You can manage or disable cookies through your browser settings, although doing so may affect how the website functions. For more information about the specific technologies we use and how to control them, please refer to our Cookie Policy.
Children’s Privacy
Our website and services are intended for adults seeking garage door services and are not directed to children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a minor has provided us with personal information, please contact us so we can take appropriate steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Orange County Garage Doors Inc.
513 E. 1st St. #C, Tustin, CA 92780
Phone: (714) 464-2881
Email: service@24ocgaragedoors.com